PapillonTranslations LtdMain websiteTrust, made visible
Policies &
governance.
Clear public commitments for secure, ethical and accountable language services—designed around the people, organisations and information entrusted to Papillon.
The Papillon standard
Responsible practice.
Beautifully clear.
These public policies explain the principles, responsibilities and controls that shape our services. Detailed operational procedures, registers and client-specific assurance evidence are retained securely and are available through an appropriate due-diligence process.
Service & governance
2 policiesCare & safeguarding
3 policiesSafeguarding
A single safeguarding framework for concerns encountered through translation, interpreting and digital services.
Read policy ↗02Published · Version 1.0Service-user consent
Informed, voluntary and accessible consent for language support, recording and information sharing.
Read policy ↗03Published · Version 1.0Child protection
Child-centred safeguards for every assignment involving, concerning or affecting a person under 18.
Read policy ↗Data & trust
2 policiesPeople & culture
5 policiesHealth & safety
Our arrangements for safe remote, office, travel and on-site language-service work.
Read policy ↗02Published · Version 1.0Whistleblowing
Protection and clear reporting routes for workers raising public-interest wrongdoing.
Read policy ↗03Published · Version 1.0Freedom to Speak Up
A wider, NHS-compatible route for concerns, ideas and risks that should be heard and acted upon.
Read policy ↗04Published · Version 1.0Equality, diversity & inclusion
Fair work, inclusive services and language access that respects every person.
Read policy ↗05Published · Version 1.0Recruitment & selection
Fair, evidence-based and safer recruitment for staff, freelancers, linguists and reviewers.
Read policy ↗Resilience & responsibility
3 policiesEnvironmental sustainability
Practical reduction of travel, paper, waste and avoidable resource use across global language delivery.
Read policy ↗02Published · Version 1.0Business continuity & recovery
Defined recovery priorities for urgent bookings, secure documents, language allocation and client communication.
Read policy ↗03Published · Version 1.0Counter fraud
Zero tolerance, preventative controls and protected reporting for fraud, bribery, corruption and dishonest conduct.
Read policy ↗Questions, assurance or accessible copies.
Contact Stephen Kent, Managing Director. Please do not include client documents, patient information or other sensitive material in ordinary email.